Lowe's Home Improvement

Lowes in macadonia collaborating with streetsboro, I ordered a refrigerator and it turned out to be too big, and would not fit at all, the delivery men refused to take the refrigerator back. Stated to purchase a new one and they will remove it when bringing the next one. What type of service is that? So I went to the store to order another refrigerator, and scheduled a removal pick up for the first one, just to be told it’s out of stock days later, not while I was in the store, and no one still had not removed the first refrigerator. I spoke with another associate to order another refrigeraytor 3rd time, just to be told hours prior to delivery time, that this refrigerator was out of stock as well. 3x??? Staff didn’t know that prior to completing either of my transactions? And the first over size refrigerator is still not removed. Very disappointing experience, frustrating and bad service.

I have placed several orders with the. Totaling thousands and thousands of dollars. One of the orders was for exterior doors and drywall. I received the drywall and one door on the day it was supposed to come. However one of the doors Juanita listed that I picked it up. And the other door she ordered she put in same delivery date even tho they had none in stock. I was lied too. Now for the door they said I took with me, I’m not sure how I could have walked out the door with a huge front door considering I’m pregnant with twins and have a car!!!! Where would I put it? I have called and spoken to managers at the Macedonia store and they assured me it would be delivered on 9/6 wells it’s 9/6/23 and still nothing was delivered at 4pm. I am now getting ready to cancel the rest of the orders I have with them and what I have gotten delivered already I’m returning and going to Home Depot. At least with them I got my orders delivered when they said I was going. I’m fed up with lowes and their delivery services! Juanita at Macedonia Lowes is not the brightest tool in there for sure. She wanted to talk the whole time instead of focusing on getting my order correct! And then while I was on the phone with a manager typing all of this, Bob said my order was not picked up yet it’s sitting in the back with 4 other orders. Except it was delivering as soon as he said that. They do not have it together there! Ridiculous! They need better reps and better managers that knows what’s going on in their store! I’m furious! I bet my order over $5k doesn’t come on time either

This store was terrible. Returned store stock cabinets bought from another Lowes within the 90 day policy with a receipt. The manager said I’m not returning these we don’t carry them. They need to go back to the Lowes you bought them from. He wouldn’t listen at all. The return policy has no exceptions listed and he essentially made up his own return policy. I called customer service. They agreed the policy had no exceptions for these and said the store would call within 24 hours. 3 days later, nothing from the store. I emailed customer service and received a generic response and still nothing from the store. This store takes a short sited view of taking care of customers. They returned the matching crown and trim to the cabinets which would be difficult to sell if you don’t sell the cabinets. Total return would have been $160 that they refused. Total budget for house renovation is $35,000. Flooring, counters, appliances, paint, lighting, doors, landscaping, toilets, vanities…etc. All items I will purchase elsewhere now. Your policy states “ hassle free “ returns. Somehow the company’s values have been lost on this stores management team. Sorry guys, competition is stiff out there. Last I knew Diamond Now was a Lowes brand. I sold them on FB for the amount you refused the return. I had 20 people want them all within a day. Seems like you lost an easy sale and a customer in the process.